Continuous Improvement


Our commitment to quality and service means we are able to offer our growing client base one of the largest ranges of hard landscaping services in the region. Our expertise spans everything from roads, footpaths and car parks to bridge work, industrial and town centre and housing developments.

Our Commitment to Quality
We are Quality Assured to ISO 9001 standard. The management processes detailed
within our documented systems are integral to the company’s philosophy of continuous improvement, customer service and best value. We also take our responsibilities under the Considerate Contractor Scheme seriously and are actively pursuing Investors in People accreditation.

Specific Management Procedures document how the works are prepared, planned, assessed for risk, issued to site staff and monitored against delivery targets KPI/s.

Application of these processes, combined with regular review of the data derived from the related management systems, provides both the foundation for the successful delivery of all of the company’s day to day activities and identifies where improvements can be achieved.

Similarly, operational procedures detailing how specific site based tasks are to be carried out by our operatives are available within the welfare/site office facilities provided on site. Application, monitoring and enforcement of these procedures are administered on site by the Project Manager/Site Engineer appropriate to the scale of works being carried out.
Modifications/improvements to these documented procedures are formally notified to operatives via on-site briefings/tool box talks delivered by a member of our training team.

Review and Renew
The management team at documented bi-annual review meetings, review the effectiveness of these procedures and all necessary corrective actions carried out.

Customer satisfaction is crucial to the ongoing development of our company and our relationship with our clients. The system incorporates an effective complaints procedure including satisfaction surveys that facilitate continuous improvement and protects the customer and clients interests. All complaints are recorded and attended to, where appropriate, via immediate action on site. In cases where this is not possible or where a formal written complaint is received, the QA manager will conduct and record a thorough investigation of the complaint and deal with it in person. A complete report of the incident will be documented in the system for further review. Howsoever a complaint that is resolved to a formal close out of all complaints is subject to sign off by the QA manager.
 
     
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